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CueTec/Scorpion


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with Carabiner Clip


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Site News
Topic: Pro9 recent outages


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Moderated By: BigDave, Pro9Goddess
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    »» Pro9 recent outages

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Author Pro9 recent outages

Administrator
Moderator

posticon   Posted: 2018-10-10 08:54

You may have noticed that Pro9 has been down for a few minutes, and then a few hours recently - please DON'T PANIC... The techies are on the job and keeping us all safe and online.
[ This message was edited by: Administrator on 2018-10-10 08:55 ]



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Administrator
Moderator

posticon   Posted: 2018-10-10 08:56

Recent reasons for downtime include...

"There was an issue with one of the shared hosting servers this morning, this has been resolved and your site is loading, "



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Administrator
Moderator

posticon   Posted: 2018-10-10 08:57

And...

"My apologies for the inconveniences caused. An ongoing migration process caused the problem. The migration is in paused status (24% remaining). The services on the server are running fine. The migration process will only be resumed during the off peak hours after midnight tonight. "
[ This message was edited by: Administrator on 2018-10-10 08:57 ]



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Administrator
Moderator

posticon   Posted: 2018-10-10 08:58

Plus...

"Sorry for the inconveniences caused. The apache service required a restart and it has been done. The URL http://www.pro9.co.uk/html/ is loading fine now. Please let us know when you need any assistance."



  Quote And Reply To This MessageQuote

Administrator
Moderator

posticon   Posted: 2018-10-10 08:59

Then 4 hours last night...

"Sorry for the inconveniences caused. There was a huge scale DDOS attack from IPs located in Ukraine, Russia, Brazil. A country wide block was required to block these attacks, it has been done. The server load has reduced and the services are running fine. We are monitoring the servers to avoid any further glitches."



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Administrator
Moderator

posticon   Posted: 2018-10-11 10:14

Another 46 minutes downtime today between 10.22am and 11.08am - sorry folks!



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Administrator
Moderator

posticon   Posted: 2018-10-13 12:03

Sorry - down for another tow and a half hours today... Hopefully it will all be sorted soon!



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Administrator
Moderator

posticon   Posted: 2018-10-13 17:53

"Please accept my apologies for the inconveniences caused. The server faced a large scale ddos attack from multiple sources and the resource usage peaked during that time and it caused the service outage on the server. The attack has now been mitigated and we are actively monitoring the server to avoid further problems. A reboot has also been done. The services are already started to function fine without any glitches."

...So there you go!
[ This message was edited by: Administrator on 2018-10-13 17:54 ]



  Quote And Reply To This MessageQuote

Administrator
Moderator

posticon   Posted: 2018-10-18 07:46

Another 3 hours today... I really hope we're coming to the end of this bout soon - there always seems to be a series of outages when this happens, but I think this is one of the longest periods I've noticed (although this might be because I've now got a monitor watching the website 24 hours a day, which I never had before).

Sorry if anyone has been inconvenienced... I hope I'm not losing sales from The Pro Shop!
[ This message was edited by: Administrator on 2018-10-18 07:46 ]



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Administrator
Moderator

posticon   Posted: 2018-10-28 08:27

GOOD MORNING!

We're on a new server today... They migrated Pro9 in the small hours last night, so these recent outages should be finished with - hopefully!

As usual, there are often little niggling things that need to be tweaked, like I can see some special characters aren't appearing correctly in articles, but I'll see what I can do about those as soon as possible.

In the meantime, I'd just like to say for any inconvenience you may have experienced with the site recently, and thanks for sticking with us through this awkward time.



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